SHIPPING AND RETURNS
Shipping Information
We ship all orders from the United States using USPS for both domestic and international shipments. Below is an overview of our shipping services, estimated delivery times, and important details to consider:
Order Fulfillment Time
Please note that all orders are typically processed and shipped within 1–3 business days after purchase. During peak seasons or sales, processing times may take slightly longer. You will receive a confirmation email with tracking information as soon as your order has been shipped.
Domestic Shipping (US)
We offer the following USPS shipping options for orders within the US:
| Shipping Service | Estimated Delivery Time |
|---|---|
| USPS First Class Mail | 3–5 business days |
| USPS Priority Mail | 2–3 business days |
International Shipping
We use USPS International Priority for shipping to countries outside the US. Delivery times vary by destination:
| Destination | Estimated Delivery Time |
|---|---|
| Canada | 6–10 business days |
| Europe | 6–10 business days |
| Australia/New Zealand | 6–10 business days |
| Asia | 6–15 business days |
| Other Countries | 6–15 business days |
Customs Fees and Documentation
Please note that your package may be subject to customs fees, duties, or taxes upon arrival in your country. These charges are determined by your country’s customs office and are the responsibility of the recipient. If you need any documentation to assist with customs clearance, feel free to contact us, and we’ll be happy to help.
Returns and Exchanges
We want you to be completely satisfied with your purchase. Please review our return and exchange policy below:
- Eligibility: Returns and exchanges are available for items within 30 days of delivery.
- Conditions: Items must be unused, in their original condition, and with all original packaging.
- Shipping Costs: Customers are responsible for return shipping costs, which will be extracted fron your refund.
- International Returns: Unfortunately, we do not accept returns or exchanges for orders shipped outside of the US.
To initiate a return or exchange, please contact our support team with your order details for your return or exchange.
NOTE: Sassenach is not responsible for lost or undeliverable packages. Please ensure that your address is entered correctly.